putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
9 December 2005
Mobile Community Design

Mobile Community Design is a frequently updated blog that provides research and design information on mobile communities. It is maintained by Jeff Axup, a Ph.D. student in Information Environments at the University of Queensland in Brisbane, Australia, and contains some remarkable and detailed comparison charts. One chart compares mobile research methods, that is methods for […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

9 December 2005
Mobile Community Design

Mobile Community Design is a frequently updated blog that provides research and design information on mobile communities. It is maintained by Jeff Axup, a Ph.D. student in Information Environments at the University of Queensland in Brisbane, Australia, and contains some remarkable and detailed comparison charts. One chart compares mobile research methods, that is methods for […]

9 December 2005
Design in India

Bruce Nussbaum argues that Design in India is beginning to take off, as American companies discover the inexpensive but high-grade work consultancies such as Elephant Design and others, and alerts me to the great Design in India website, where you can find links to a wide range of design firms, including usability and design strategy […]

9 December 2005
The client as design team member

The Apple website has, perhaps a bit surprisingly, a rather extensive feature on the design consultancy IDEO on its website. A first article entitled “Bigger than a breadbox design” describes how IDEO uses innovative design methodologies and applies them to housing, cities and even governments, based on a presentation Fred Dust, IDEO’s Smart Space Practice […]

8 December 2005
Nokia unveils new multimedia retail experience in Moscow

  Nokia today announced its intention to opening several Nokia Flagship Stores in “shopping capitals of the world.” The first Nokia Flagship store opened today in the prestigious Pushkin Square district of Moscow, Russia. In addition to generating sales, a key objective of each Nokia Flagship Store will be to showcase Nokia’s complete portfolio of […]

8 December 2005
John Thackara reflecting on a brand new UK report on creativity in business

The [just published] Cox Review of Creativity in Business has been eagerly awaited by the design industry. Many creatives in the UK (as in other industrialised countries) fondly believe that while manufacturing and call centres may emigrate to cheaper countries, their brand of ‘creativity’ is immune. They expected the Cox Review to confirm this warm […]

8 December 2005
The next revolution in interactions, according to a McKinsey report

  New McKinsey research reveals how the shift from transactional to tacit interactions requires companies to think differently about how to improve performance—and about their technology investments. Moreover, the rise of tacit occupations opens up the possibility that companies can again create capabilities and advantages that rivals can’t easily duplicate. Read full story (free registration […]

8 December 2005
Participatory Design Conference 2006

The 2006 Participatory Design Conference will take place in Trento, Italy, July 31 – August 5, 2006. The conference theme “Expanding Boundaries in Design” focuses attention on the multiple contexts in which design takes place and on an expanding range of possible design outcomes, and on the opportunity to focus participatory design on broader domains, […]

7 December 2005
Voicing the visual [Metropolis Magazine]

With the help of screen-readers–programs that speak the text on the monitor–and magnifying and contrast-enhancing features, the approximately 260,000 blind and 10 million vision-impaired people in the United States have a way to access the Internet, which has become critical in obtaining goods and services without having to navigate the physical world. This spring–21 years […]

7 December 2005
Clarity and comfort, by design

Rather than simply providing clear answers to questions, the best design solutions must take into account human emotions, argues MIT Media Lab’s John Maeda in this Business Week article. Read full story

6 December 2005
Study shows that teens are more tech savy than ever before [Financial Times]

  Teenagers are using more technology at a younger age to connect with more people than ever before, according to a study of young consumers prepared by Forrester Research, the Cambridge, Massachusetts-based market research company. The report, based on a survey of more than 5,000 US and Canadian consumers aged between 12 and 21, confirms […]

6 December 2005
EU strategy on improving the communication with its citizens

About two months ago, I complained in this blog about the fact that i2010, the EU’s website on digital inclusion and participation, was about the opposite of accessibility and inclusivity. I sent the same message to the cabinet of the EU Commissioner in charge of Institutional Relations and Communications Strategy and yesterday I received a […]

6 December 2005
Innovation, creativity needed to sustain Chinese growth [China Daily]

China Daily has an extensive English language report on the Beijing design and innovation meeting “Next Generation Design, Innovation and Creativity for China” (30 November 2005), co-hosted by China Daily and the Illinois Institute of Technology, and apparently a prelude to the Design for the New China Markets Conference (1-2 December 2005). More than 30 […]

6 December 2005
The Carnegie Library as a dynamic information environment

A couple of months ago I posted about a very exciting experience design case study by Marc Rettig and MAYA Design on work done for the Carnegie Library of Pittsburgh. Maya Design has meanwhile posted a case study synthesis of this project that highlights how one can apply experience design to physical spaces.

6 December 2005
Digital living room still just a dream

Industry insiders told a gathering of about 150 people at the Digital Living Room conference that consumers have yet to see a need for home networks and that the complexity involved in setting one up scares away potential buyers. According to Don Norman, a co-founder of the design-consulting firm Nielsen Norman Group, building a network […]

5 December 2005
Engineering the products people need [Business Week]

  “I have been teaching mechanical engineers the process of design for more than 15 years. Traditional engineering design courses focus on technology and not context. The result is a downstream focus on making a design work rather than on identifying the best design in the first place. By teaching engineering students qualitative methods to […]

2 December 2005
“Design Matters” roundtable discussion at the Fortune Innovation Forum

The second day of the Fortune Innovation Forum featured a panel discussion called “Design Matters” with Chris Bangle of BMW Group Design, Minda Gralnek of Target and Richard Koshalek of the Art Center College of Design. Is design the same thing as innovation? Is design more important than innovation? Or is innovation more important than […]

2 December 2005
The MySpace Generation [Business Week]

Being online, being a Buzzer, is a way of life for millions of young Americans across the country. And increasingly, social networks are their medium. Preeminent among these virtual hangouts is MySpace.com, whose membership has nearly quadrupled since January alone, to 40 million members. Youngsters log on so obsessively that MySpace ranked No. 15 on […]

1 December 2005
Shoot the focus group [Business Week]

  Exasperation with focus groups, while not universal, is growing as companies look for better ways to get inside consumers’ heads, often assisted by new technology and the Internet. Perhaps the most common complaint about focus groups is that consumers are not honest in front of other people. America Online Inc. in 2003 saw a […]

1 December 2005
Interview with Nokia design director Marko Ahtisaari

A recent interview with Marko Ahtisaari is now online at the Danish Design Center’s web portal. Ahtisaari is the Director of Design Strategy at Nokia and Sebastian Campion talked to him just before his presentation at the Ars Electronica conference in September. Besides talking about hot industry concepts such as ‘simplicity’, Ahtisaari offers some insight […]

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