putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
20 December 2005
Australian qualitative research results in 35 mobile phone product ideas

Backpackers in Australia often wish to organise group activities, but have few collaboration methods available and only a trickle of communication is possible between them as they move. They regularly explore unfamiliar locations quickly, but have only basic resources to inform them about those places. Many opportunities exist for mobile devices to assist them with […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

20 December 2005
Australian qualitative research results in 35 mobile phone product ideas

Backpackers in Australia often wish to organise group activities, but have few collaboration methods available and only a trickle of communication is possible between them as they move. They regularly explore unfamiliar locations quickly, but have only basic resources to inform them about those places. Many opportunities exist for mobile devices to assist them with […]

20 December 2005
Mobile phones and other technology can narrow social divides [Usability News]

A challenge to the traditional view that new technology will widen inequality in the future comes from the UK Government’s Social Exclusion Unit. The new report shows how technology is already improving life chances and public service delivery, and is being embraced by those deemed to be ‘excluded groups’. Part of the success is coming […]

19 December 2005
Experience design terminology in other languages

  What is the experience design terminology in other languages? Here are some equivalent expressions dealing with interface design, user experience, experience design, user-centred design and usability in six European languages: – Dutch: gebruikservaring, gebruiksvriendelijkheid, gebruiksgemak – Finnish: käyttöliittymäsuunnittelu, käyttäjäkokemus / käyttökokemus, kokemussuunnittelu, käytettävyys (thanks to Marjut Mutanen) – French: design d’interfaces, expérience utilisateur, conception […]

19 December 2005
Personalisation and innovation in the hotel sector

In this French language article (sent to me by Régine Debatty), two specialists in hotel hospitality discuss the impact of new technologies on their sector, and the delay the hospitality sector is facing in providing services (such as WiFi) that many of their customers have at home or in their office. Philippe Rémondière, who is […]

18 December 2005
London set for cashless revolution [The Times]

Anyone who has ever visited a newsagents or coffee shop knows how annoying it is to rummage through a pocket or purse in an attempt to find the right change. But this experience could soon be a thing of the past if ambitious plans to create Europe’s first “tap and go” payment system in the […]

18 December 2005
New report on educational media for babies, toddlers and preschoolers

In recent years, there has been a big increase in new electronic media products for very young children, including those as young as one month old. A driving force behind this new market is the advertising and package labeling that makes claims about the educational benefits of specific products. “A Teacher in the Living Room? […]

17 December 2005
Experientia

  For those seeking the new experience design company Experientia on Google, here it is: www.experientia.com. Google might be the most important search engine in the world, but it takes a (fairly long) while before new domain names make it to the top of the list. Many, many months. [MSN and Yahoo! are doing much […]

17 December 2005
Folksonomy in museums

A group of museums are exploring how tagging can enable use of museum collections — and foster links between people and institutions. Popular Internet applications that take advantage of social tagging – think flickr and del.icio.us – have captured our collective imagination over the past year. Museums could learn from these developments, and use folksonomic […]

17 December 2005
Taking back the web [News.com]

A News.com special report explores how a new generation, technologies return the net to its social roots. The report, which is aimed at a broad audience, is organised in five chapters and provides an insight in the importance of grassroots opinions in the entertainment business and how wikis, tagging and mash-ups are changing the web. […]

17 December 2005
Semantic web, here we come [Red Herring]

A consortium of blogging startups wants to give deeper meaning to the Internet by giving people tools to categorise web pages. A consortium of young companies declared their support this week for building categories into web sites that would make them more easily searched and combined. The “Structured Blogging Initiative” is an attempt to jump-start […]

17 December 2005
From information design to experience design

From information design to experience design: smart artefacts and the disappearing computer The rate at which computers disappear will be matched by the rate at which information technology will increasingly permeate our environment and determine our lives. This notion of the “disappearing computer” and the shift from information worlds to experience worlds are of the […]

17 December 2005
Prototypes exploring personalisation in mobile phones

Schulze & Webb are working with Chris Heathcote of Nokia’s Insight Foresight Group to develop experimental prototypes to explore personalisation in mobile phones. This project blog discusses their work. There are three overlapping strands in the project: craft, hacking and mass customisation. Craft is broadly about working with people who have specialist skills in the […]

14 December 2005
Renzo Piano about Genoa, life and the Paris riots

This is not a story about experience design as such. It is a story about inspiration, innovation, creativity, humanity and life. And I hope that some of it wears off on you, makes you think and inspires you in your desire to become better professionals. Enjoy.

13 December 2005
Defining creativity, innovation and design

  Creativity is the generation of new ideas – either new ways of looking at existing problems, or of seeing new opportunities, perhaps by exploiting emerging technologies or changes in markets. Innovation is the successful exploitation of new ideas. It is the process that carries them through to new products, new services, new ways of […]

13 December 2005
Improving the aging experience

The Center for Aging Services Technologies (CAST) is leading the United States’ charge to develop and deploy emerging technologies that can improve the aging experience in America. Established in 2003, CAST has become a national coalition of more than 400 technology companies, aging services organizations, research universities, and government representatives. According to a Mercury News […]

11 December 2005
The experience of visiting the Museum of the Mountains

Today I visited Italy’s National Museum of the Mountains (“Museo Nazionale della Montagna”), which is located just a few minutes from my home on a hill overlooking the city of Turin. In fact, the museum re-opened today after an extensive two-year renovation and the result is a great example of how to create a well-crafted […]

11 December 2005
Turin World Design Capital in 2008

My hometown Turin (or “Torino” in Italian) has been selected as the 2008 World Design Capital by ICSID, the international council of societies of industrial design. With this nomination, Turin has been given the go-ahead to organise a series of activities and events to present the Piedmont and Italian design excellence to a worldwide audience. […]

11 December 2005
New shared experience design resources

  I have created a number of new experience design resources. They are all shared and public, so you can easily add your own contributions. Make sure to update your bookmarks and RSS feeds: Experience design calendar, featuring conferences and workshops worldwide, is now hosted on Eventful (and no longer on Upcoming.org) because Eventful provides […]

10 December 2005
Yahoo! buys Del.icio.us [Reuters]

Yahoo Inc., the world’s largest Internet media site, had agreed to acquire Del.icio.us, a popular Web site that helps users share links to their favorite Web sites, the site’s founder said on Friday. Joshua Schachter, the founder of Del.icio.us, confirmed a posting on the New York-based start-up’s site that the company had been acquired by […]

9 December 2005
World’s poorest don’t want $100 laptop, claims Intel chairman [Reuters]

Potential computer users in the developing world will not want a basic $100 hand-cranked laptop due to be rolled out to millions, chip-maker Intel Corp. chairman Craig Barrett said on Friday. “Mr. Negroponte has called it a $100 laptop — I think a more realistic title should be ‘the $100 gadget’,” Barrett, chairman of the […]

Show more articles