putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
31 December 2005
User-driven innovation in Danish industry

FORA, a research and analysis division under the Danish Ministry for Economic and Business Affairs, has just issued three industry reports on user-driven innovation, and a general report summarising the results and recommendations. This final report recommends that better research and education in knowledge and skills related to user-driven innovation be implemented. Furthermore, the report […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

31 December 2005
User-driven innovation in Danish industry

FORA, a research and analysis division under the Danish Ministry for Economic and Business Affairs, has just issued three industry reports on user-driven innovation, and a general report summarising the results and recommendations. This final report recommends that better research and education in knowledge and skills related to user-driven innovation be implemented. Furthermore, the report […]

30 December 2005
GIS technology and the end-user experience

GIS is a technology, not a business process. As a result, taking GIS into the field by itself creates a number of potential challenges. Applications can be too slow, with learning curves that are too steep for rapid acceptance among end-users. To ensure a successful transition, utilities will likely need to implement GIS with integrated […]

29 December 2005
Video games as substitute play environments for children

A long essay by Henry Jenkins explores the cultural geography of video game spaces, one which uses traditional children’s play and children’s literature as points of comparison to the digital worlds contemporary children inhabit. Specifically, it examines the “fit” between video games and traditional boy culture and reviews several different models for creating virtual play […]

29 December 2005
PC or people – who’s the boss? [CNET News.com]

Even though the days when computer-human interaction revolved around the C: prompt are far behind us, one legacy from that era remains. Despite sundry advances in operating systems over the intervening two decades, it’s still not entirely clear who’s the boss: the human operator or the PC. For the folks who helped usher in the […]

28 December 2005
How women and men use the internet

According to a just released report by the Pew Internet & American Life Project, women are catching up to men in most measures of online life. Men like the internet for the experiences it offers, while women like it for the human connections it promotes. The Pew Internet & American Life Project produces reports that […]

28 December 2005
Mobile services and applicability issues, in Vodafone’s Receiver magazine

Vodafone has just published the 14th issue of Receiver, its online magazine on the future of communications technologies. The current edition is devoted to applicability issues in mobile services: how can we work, learn, cooperate and know better using mobiles? Some articles: Jonathan Donner (Microsoft Research India) User-led innovations in mobile use in sub-saharan Africa […]

28 December 2005
Towards a learner-centred education system

The British educational thinktank NESTA Futurelab argues that the logic of education systems should be reversed so that the system conforms to the learner, rather than the learner to the system. This is, according to them, the essence of personalisation, which demands a system capable of offering bespoke support for each individual in order to […]

28 December 2005
Japan’s humanoid robots – better than people [The Economist]

With too few young workers supporting an ageing population, somebody—or something—needs to fill the gap, especially since many of Japan’s young people will be needed in science, business and other creative or knowledge-intensive jobs. Many workers from low-wage countries are eager to work in Japan. The Philippines, for example, has over 350,000 trained nurses, and […]

28 December 2005
Success code for CEOs: get a design [India Times | Economic Times]

  To be competitive, companies need more than managerial decision-making capabilities; they need their people to be more creative and innovative. Therefore, leading management thinkers, corporations like Procter & Gamble, Nissan and Ford, and B-schools like Stanford’s Graduate School of Business (GSB), London Business School and Wharton are now training managers to think like designers. […]

28 December 2005
Age of information overload [CNN]

Books are being scanned to make them searchable on the Internet. Television broadcasts are being recorded and archived for online posterity. Radio shows, too, are getting their digital conversion — to podcasts. All these new resources have vast potential to shape how we live, study and think. Read full story

22 December 2005
Making stores into destinations [Business Week]

Drawing in consumers means studying their lifestyles and creating destinations where they delight in spending leisure time. To capitalize on the increasing prosperity of its customers, retailers must compete against the hugely expanded range of leisure pursuits on offer in the “experience economy.” To catch the public’s eye in a marketplace overflowing with choice, forward-looking […]

22 December 2005
Do your word processing on the net, then tag and share your documents [International Herald Tribune]

  Victoria Shannon of the International Herald Tribune believes that in the world of Web 2.0 an internet-based rival for Word will soon emerge. Some excerpts from her article: “One [program] that I have been trying is called Writely. You sign in free and within a moment or two, you are creating a document that […]

22 December 2005
New design guidelines for technological products and services aimed at children

  Manufacturers and service providers are starting to design, test and launch a stream of new products specifically for young children. To support the development of these new products and services, the European Telecommunications Standards Institute (ETSI) has published a guide. The leader of the task force which produced the new guidelines, Anne Clarke, says […]

22 December 2005
Design strategy now also at Davos

The annual meeting of the World Economic Forum in Davos, Switzerland (25-29 January) is devoted to creativity. One of the eight sub-themes is on “innovation, creativity and design strategy”, exploring how “business, government and social innovators are taking on new creative capabilities and innovation strategies in response to a rapidly changing global landscape”. Business Week’s […]

21 December 2005
The internet is broken [MIT Technology Review]

The Net’s basic flaws cost firms billions, impede innovation, and threaten national security. We simply can’t keep patching the Internet’s security holes. While researchers are working to make the Internet smarter, experts like Google’s Vinton Cerf warn that this could make it even slower. It’s time for a clean-slate approach, says MIT’s David D. Clark. […]

21 December 2005
Interview with Mozilla’s User Experience Lead Mike Beltzner

Karl Long of Customer Experience Strategy pointed to a very recent interview with the user experience lead at Mozilla, Mike Beltzner. It does rather focus on browser development than it does on user experience, and it needs some more editing, but it has some nice insights on where Firefox is going. Read interview

20 December 2005
John Thackara lecture on solidarity economics & design: life after consumerism

Last week John Thackara, director of Doors of Perception and author of In the bubble: designing in a complex world, lectured at the RSA (Royal Society for the encouragement of Arts, Manufactures and Commerce) on Solidarity economics and design: life after consumerism. The word ‘development’ implies that we advanced people in the North have the […]

20 December 2005
Creative brain drain in New York [International Herald Tribune]

They may not have the money of the hedge fund managers who line up at bonus time at the open houses for $5 million homes, and their numbers do not equal those of health care workers. But New York City’s creative sector – which includes architects, potters, filmmakers and clothing designers – has long helped […]

20 December 2005
A hybrid approach of rapid user research and feature experimentation on the marketplace

Mike Kuniavsky, author of the book Observing the User Experience, was recently in Japan which inspired him to write a thoughtful reflection on the current value of user reseach, based on his observations there. “The Japanese classic Modernist “supply-driven” model means that a company produces stuff based on internal gut-level determination of what’s interesting (usually […]

20 December 2005
Renewing Britain’s legacy of innovation [Business Week]

Business Week comments on the recent Cox Review of Creativity in Business (see also my previous post) and publishes excerpts of an interview with the author Sir George Cox. According to the magazine, the report’s findings are worrying. “Far from reassuring Britain that its creative edge is well-honed and immune to the global competition, Sir […]

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