putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
11 November 2005
Philips Research testing prototypes at HomeLab

The new HomeLab allows Philips to test its new home technology prototypes in the most realistic possible way. The research facility, which is located on the Philips campus in the Netherlands, is essential in speeding up the time-to-market for technological innovation. Philips researchers carefully watch how tenants are living with these technologies 24 hours a […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

11 November 2005
Philips Research testing prototypes at HomeLab

The new HomeLab allows Philips to test its new home technology prototypes in the most realistic possible way. The research facility, which is located on the Philips campus in the Netherlands, is essential in speeding up the time-to-market for technological innovation. Philips researchers carefully watch how tenants are living with these technologies 24 hours a […]

11 November 2005
People-centred innovation climbs the agenda

  Rachel Jones of Instrata reflects on the recent “People-Inspired Innovation” conference organised by Chimera* at Adastral Park, Ipswich, UK. When she was last year part of the DTI mission to the west coast of the US (see earlier post), she focussed on the integration of user research in the innovation and design process and […]

11 November 2005
The Guardian on text messaging research

Men keep their texts short and snappy while women have seized on the mobile as a new way of expressing support and affection, according to sociologists at Sheffield Hallam University. But the researchers [also] found that women also used the ubiquitous mobile to avoid awkward conversations. One interviewee said it saved having to make excuses […]

11 November 2005
BBC organises innovation labs

As part of the process of opening up its new media production and development to independent producers, the BBC is collaborating with Creative London, ERDF Objective One, Yorkshire Forward, Screen Yorkshire, North-West Vision, and Unexpected Media on a pilot series of ‘Innovation Labs’ in February and March 2006. The Labs are creative workshops in which […]

10 November 2005
Business Week interviews Peter Morville on ambient findability

Business Week just published an interview by Liz Danzico (AIGA) with author Peter Morville on his new book Ambient Findability and on what it means to be able to find anything from anywhere at anytime, thanks to ubiquitous computing and the Net. “Intelligence is moving to the edges, flowing through wireless devices, empowering individuals and […]

10 November 2005
Growing up with the wired generation [The Guardian]

  Being sent to your bedroom used to be a punishment: now it’s a teen dream. Through personal computers, mobile phones and gaming consoles, teenagers are spurning antisocial angst for a culture of “connected cocooning”. It’s a phrase coined by music channel MTV to describe how the current 16-to-24-year-old “MTV generation” is permanently plugged into […]

10 November 2005
Arup on foresight and innovation

Chris Luebkeman, director for global foresight and innovation at the innovative top engineering firm Arup, talks in a series of short videos about foresight and innovation. “Foresight is not crystal-ball gazing, it is not about predicting trends. Instead, foresight helps others frame their thinking about what might, what could or what would happen, given certain […]

10 November 2005
Ease of use is key to uptake of mobile data services, suggests study

Ease of use determines take-up of mobile data services. This is the most prominent conclusion of the Action Engine Worldwide Mobile Usability Study, a first annual worldwide study on the usability of mobile data services and application delivery, as reported upon by Ann Light in Usability News. When asked which factor most influenced their purchasing […]

9 November 2005
Edification and commutation: canons for experience design

In his blog Total Experience, designer Bob Jacobson just wrote about the “canons” for experience design. Canons are rules that define a profession’s ethics and by extension, the practice of the profession itself. In his post, he proposes two canons for experience designers, motivations more profound than moving goods, selling politicians, or hyping destination resorts: […]

9 November 2005
Gel and euroGel 2006 announcement

A few months ago I wrote about the Gel and euroGel conferences in 2006. Mark Hurst just posted a partial line-up of speakers. The euroGel 2006 conference which will take place on 1 September 2006 in Copenhagen, Denmark, features: Han Bennink, drummer and multi-instrumentalist, the Netherlands; Vuk Cosic, ASCII artist, Slovenia; Max Gadney, head of […]

9 November 2005
British start-ups leading European innovation in the mobile phone industry [International Herald Tribune]

  From wireless rat-catchers to search engines, from gambling specialists to e-mail developers, British companies are leading European innovation in the mobile phone industry, taking over the center of gravity in cellular entrepreneurship from the Nordic countries, many in the industry say and a new study supports. The innovating companies are not the biggest on […]

8 November 2005
MIT’s Fab Labs unlocking imagination around the world [CNN]

MIT has established seven so-called Fabrication Labs in places as distant as Norway and Ghana. Each lab has tool sets that, costing about $25,000, would be out of the reach of most fledgling inventors. Advocates of such “Fab Labs” think they have the potential to vastly expand the creative powers of tinkerers and usher in […]

8 November 2005
Experientia website now also in Italian

We just finished the Italian version of the website of Experientia, the new experience design company that I am a partner of. Any comments from our Italian readers are more than welcome.

8 November 2005
Social networking in the banlieue riots

John Robb has been applying the analytic paradigm of shared, open source networking tools to urban warfare in his blog Global Guerrillas and has come to some highly original and thought provoking insights. His latest comments on what is happening in the French urban banlieue these days are some of the best I have read […]

8 November 2005
UK parliamentary secretary calls for customer-centric government services

  Jim Murphy, parliamentary secretary at the UK Cabinet Office, recently gave a speech entitled “Towards Customer Centric Government: Strategies for Service Transformation“. Reporting on this, Ann Light in Usability News is particularly struck by the section on relevancy: ‘We live in a world where the old political contract – between a deferential citizen and […]

8 November 2005
First Italian Information Architecture Summit

  The first ever Italian Information Architecture Summit will take place on 24 February 2006 in Rome and registration is free. The main force behind this endeavour is the highly dynamic Emanuele Quintarelli, who has already confirmed me in an email that Peter Van Dijck, Peter Boersma and Luca Rosati will be presenting. Although the […]

7 November 2005
Reflecting on DUX 2005

Luke Wroblewski writes in his blog Functioning Form about his experiences at the recent Designing for User Experience Conference (DUX 05) in San Francisco November 4-5th. He concludes that “user experience design, its methodologies, and terminology are now well established within many companies”. There was, he says, “a large amount of consistency across a wide […]

7 November 2005
User interfaces for physical spaces

A couple of months ago I posted about a very exciting experience design case study by Marc Rettig and MAYA Design on work done for the Carnegie Library of Pittsburgh. On Monday 12 December the Information Architecture Institute organises a workshop entitled “User Interfaces for Physical Spaces“, where you can learn all about how, in […]

7 November 2005
Fast Company profiles fast cities

  Fast Company and Richard Florida’s team just published a small report on up-and-coming hubs for creative workers–places that draw people who are talented, tech savvy and tolerant. Ten of them are in the United States, another five elsewhere in the world. Read also how they came to this classification.

7 November 2005
Users turned off by mobile TV

Newly published research shows little interest among consumers for watching television on their mobile phones. Fewer than one in five of the 1,500 UK consumers questioned in a recent poll said that they wanted to watch TV on their mobile phone, and 70 per cent said that they actively did not want to use their […]

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