This provoked a very insightful response by Larry Keeley of Doblin (posted in its entirety on CPH127) where he argues that innovation is not equivalent to design and should not be used interchangeably.
- Steve Denning, “organisational storyteller extraordinaire”
- Kevin Brooks, senior staff researcher, Motorola Labs
- Nelson Soken, senior engineering manager, Cardiac Rhythm Management business unit, Medtronic
- Annie Archbold, lead web communications specialist, Center for Disease Control and Prevention
- Andrew Massey, resident conductor, Milwaukee Symphony Orchestra
- Carolmarie Stock, development professional and “storyteller”
- Tom Landauer, EVP, Pearson Knowledge Technologies, and Professor of Psychology, University of Colorado
- Leigh Rubin, cartoonist
- Roymieco A. Carter, assistant professor of graphic design, Art Department, University of North Carolina at Charlotte
- John M. Carroll, Edward Frymoyer chair professor of information sciences and technology, Pennsylvania State University
Yahoo! Research Berkeley brings together experts in the fields of media technology, social software, context-aware computing, mobile computing, and user and design research.
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It is developed by the people who are responsible for the usability section on Forum Nokia, the Nokia site for mobile application developers.
The study looks at how the use of electronic tags and sensors could create an “internet of things”.
The report by the International Telecommunication Union was released at the UN net summit in Tunis.
The green machine was showcased for the first time by MIT’s Nicholas Negroponte at the UN net summit in Tunis.
He plans to have millions of machines in production within a year.
The laptops are powered with a wind-up crank, have very low power consumption and will let children interact with each other while learning.
“There’s a shift in need in terms of what a child finds fun and entertaining,” says Jim Silver, editor of the toy trade publication Toy Wishes. “A lot of that has to do with the computer age. If a 3-year-old is entertained by software, the toys that might normally entertain him might not have the same value.”
These “smart” systems can learn whether a frequent guest likes the lights dimmed, the curtains closed or the room toasty warm. They can also personalize the electronics in the room so that John Coltrane, for instance, greets jazz buffs when they enter their rooms. And sensors in refrigerators alert maids when the minibar is running low on soda.
While much of the underlying technology is not new, it is still rare in private homes because the equipment is expensive, especially the controllers that connect all the devices. But by incorporating such technology into their guest rooms, luxury hotels are starting to provide a glimpse of what networked homes may look like over the next decade.
“Firms everywhere are realising they can jump-start growth by becoming more design-oriented. But to generate meaningful benefits from design, they will first have to change the way they operate along five key dimensions.”
Meanwhile Bruce Nussbaum gives a very concise summary of an apparently insightful innovation conference that Martin organised last week at the University of Toronto. Larry Keeley of the Doblin Group in Chicago definitely added to the hype about design ethnography by saying that “if you just use anthropologists, you can triple your innovation effectiveness by three times.” Although there is some truth to it, if you see what they do without proper user understanding.
Download article (pdf, 152 kb, 4 pages)
It has already implemented this approach in the five year strategies on health, education, crime prevention, justice and environment.
Same thing just now at a Nokia stand during Artissima, Turin’s contemporary art fair.
The luxurious and artsy magazine looks like the result of a high-level intellectual brand concept addressing (or defining) a new type of consumer and is filled with columns about travelling and mobility, including a major story on the Milan-based qualitative research consultancy Future Concept Lab, which works for … Nokia.
It has only one ad. It is on the backcover and it is by …Nokia.
This magazine must somehow be part of Nokia’s brand strategy, but I can’t find out anything about it.
Not from the magazine’s website, not from any other website or blog. I searched the names of the people involved (they turn out to be involved with Repubblica newspaper), and even ran a search on their domain name registration.
It is a brand mystery to me. So I am turning to you, my readers. Who is behind Aria Magazine? What is the strategy here? What does Nokia have to do with this?
The dealership, a joint venture between Wynn Las Vegas Resort and Michigan-based United Auto Group, began charging a $10 entrance fee last month to anyone not intending to buy a car or not bringing one in for service [...] bringing in close to $100,000 a month in admission fees.
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“User experience is becoming a key term in the world of interactive product design.
The term itself lacks proper theoretical definition and is used in many different, even contradictory, ways.
This paper reviews various existing approaches to understanding user experience and describes three main approaches and their differences.
A missing perspective is noted in all three: their focus is on only the individual having the experience and neglects the kinds of experiences that are created together with others.
To address this, a new elaboration called co-experience is presented. It builds on an existing approach but borrows from symbolic interactionism to create a more inclusive interactionist framework for thinking about user experiences.
Data from a study on mobile multimedia messaging are used to illustrate and discuss the framework.”
Download paper (free registration required)
Neil Gershenfeld is the author of the book FAB: The Coming Revolution on Your Desktop — From Personal Computers to Personal Fabrication. He is also the director, Center for Bits and Atoms associate professor, media arts and sciences, MIT, and has been spearheading Fab Labs across the world.
“B2B companies, especially in the technology, pharmaceutical and banking industries, are looking for ways to immerse their business clients in experiences that tell a brand story. Companies such as IBM are realizing that business clients are not emotionally inured; rather, they bring to any decision the same mix of emotional and rational qualities attributed to consumers.”
The study also shows that for many people, regardless of age group, nationality or gender, the technology that revolves around our personal computers is a social tool. We interact with it individually and as a group, and we devote our free time to it. We take pride in our digital accomplishments, and we think badly of those who use technology poorly or with bad manners.
The survey, conducted in September by Benchmark Research for the chip maker Advanced Micro Devices, asked the opinions of some 500 people already comfortable with digital technology in Britain, France, Germany, Italy and Sweden.
Inspired by the event’s comprehensive lineup of discussion topics and speakers (including Chris Bangle and Eric Von Hippel, already featured in this blog), the weblog showcases interesting interviews, case studies and commentary on the theme of “business innovation”.
Each week it showcases various factors impacting innovation – competition, customer experience, intellectual property and design.
From Japanese girls texting their friends to the BlackBerry-armed
executive, it’s now who you are connected to, not who you know. But
does this mean greater freedom or loss of control?
Failed to fly
Why do some inventions just not take off?
All ringing, all dancing
The latest phone handsets offer music, film and even shopping services
Kenyans are embracing the mobile phone
Life in the slow lane
There are a few people still holding out against e-mails and mobile phones
When the professional practice of industrial design first started to form, the designer was a creator whose work was likened to that of the artist.
In the sixties designers started to work in closer co-operation with the industry, and the designer became a member of a team together with the engineer and the marketing representatives.
In the seventies ergonomics and end-user expertise were largely discussed and in the eighties the issue of design management became popular and the designer became a co-ordinator.
In the nineties brand building and strategic design became the focus areas with the focus on creating experiences, and in the new millennium design was seen as a means of innovation.
Download paper (pdf, 256 kb, 10 pages)
(via Design Council RED)
Rick E. Robinson is a leader in developing and applying observational research as a basis for new product, service and strategy solutions. He was a co-founder of E-Lab, a research and design consultancy, which pioneered ethnographic and observational research approaches for understanding the interactions between people and products, and was chief experience officer at Sapient where he worked with my partner Jan-Christoph Zoels.
He will be the keynote speaker at next week’s EPIC 2005 in Redmond, WA.