putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
30 November 2005
New Core77 discussion forum on design and innovation

The industrial design site Core77 just launched a new discussion board forum on design and innovation, moderated by Steve Portigal. The site also hosts a great many other discussion forums, including those on design research and on interaction design. In short, a wealth of material to check out. Unfortunately none of them seem to have […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

30 November 2005
New Core77 discussion forum on design and innovation

The industrial design site Core77 just launched a new discussion board forum on design and innovation, moderated by Steve Portigal. The site also hosts a great many other discussion forums, including those on design research and on interaction design. In short, a wealth of material to check out. Unfortunately none of them seem to have […]

30 November 2005
Virtual anthropology

The latest issue of trendwatching.com talks about virtual anthropology. “As consumers around the world pro-actively post, stream if not lead parts of their lives online, you (or your trend team) can now vicariously ‘live’ amongst them, at home, at work, out on the streets. From reading minute-by-minute online diaries or watching live webcam feeds, to […]

29 November 2005
User experience and customer experience management

Leigh Duncan of Live Path argues in a long post on his blog that user experience is an interface discipline, part of the wider field of customer experience management. It is all a matter of definitions of course, but in our own work, and in many other user experience projects I have seen, it is […]

28 November 2005
Design Council launches DOTT, a £50m regional design initative

The UK Design Council launched today Design of the time (DOTT, in short), a £50 million, ten-year initiative to re-design the UK that begins in North East England in 2007. DOTT, which is lead by John Thackara, gives the UK public the chance to help design the places where they live, work and play. It […]

28 November 2005
Future Perfect, a user experience blog by a Nokia researcher

Future Perfect is the blog of Jan Chipchase, who works in the User Experience Group at Nokia Research. He defines it as a blog “about the collision of people, society and technology, drawing on issues related to the user research that I conduct on behalf of my employer – Nokia”, but also as “a pause […]

27 November 2005
Steve Portigal’s reflections on recent UX conferences

  Steve Portigal pointed out to me that he just wrote up his own impressions on four user experience related conferences he attended this autumn: – Creative CanUX in Banff in September – About, With, and For (AWF) in Chicago in October – Designing for User eXperience (DUX) in San Francisco in November – Ethnographic […]

27 November 2005
Politics of the drawing board [The Observer]

  A very insightful story by Geraldine Bedell in today’s Observer explores the latest thinking on the role of design as a means to develop solutions to services, business models and social issues, and the controversy this has generated in the UK. Yet she argues, “we could all benefit from this new thinking.” As an […]

26 November 2005
Ken Friedman presentations on design research

Ken Friedman works at the intersection of three fields: design, management and art. At Denmark’s Design School, he works with theory construction and comparative research methodology for design and as Professor of Leadership and Strategic Design at the Norwegian School of Management, he focuses on knowledge economy issues. “To design effective processes and artifacts, designers […]

26 November 2005
The product as story [The Observer]

If you had to write your organisation’s obituary, what would it say? Would there be any mourners? Has it made any difference to anyone? Would the world be worse off without it? Would anyone actually notice? Faced with this question, say Klaus Fog and Christian Budtz, most chief executives are struck dumb, with no idea […]

26 November 2005
The beauty of simplicity [Fast Company]

It is innovation’s biggest paradox: We demand more and more from the stuff in our lives–more features, more function, more power–and yet we also increasingly demand that it be easy to use. And, in an Escher-like twist, the technology that’s simplest to use is also, often, the most difficult to create. The long article features […]

26 November 2005
Abstracts and proceedings of EPIC 2005 corporate ethnography conference

Abstracts and posters of the first Ethnographic Praxis in Industry Conference (EPIC, that took place on 14-15 November in Redmond, WA, are already online. The conference proceedings are also downloadable (pdf, 1.9 mb, 198 pages), be it for a limited time. The EPIC 2005 conference drew more than 200 working ethnographers from high-tech firms, specialist […]

25 November 2005
A user-centric concept of web identity

Identity 2.0 is a new user-centric and secure concept of identity on the web, rather than the current directory or site-centric one, which is not exactly safe. Dick Hardt, CEO of Sxip Identity, made a brilliant presentation of what this all means. Dave Gray of Communication Nation describes Hardt’s talk as: “one of the best […]

24 November 2005
Persuasive technology for human well-being

Can computers help fight obesity? Can technology motivate you to waste less energy? Can communication devices help overcome racial prejudice? Can a virtual agent persuade you to break your smoking habit? Can a mobile phone help you study? Can a robot challenge you to perform rehabilitation exercises? The PERSUASIVE 06 conference is aimed at exploring […]

24 November 2005
MuLiMob: multilingualism and mobility

MuLiMob is an EU financed multi-partner project aimed at using Europe’s linguistic and cultural diversity as hallmark to bolster the mobile market. MuLiMob will review and analyse elements to be changed, fine-tuned and solved in order to develop wireless applications that are truly multilingual, from their inception right through to their final development and hence […]

24 November 2005
Business Week on China’s design boom

China design (cover story) How the mainland is becoming a global center for hot products Motorola’s new mission in China China chief Michael Tatelman on how the handset maker is integrating the country’s consumers and designers into its global strategy Shaping cars for the Chinese James Shyr, GM’s chief designer in China, on targeting different […]

24 November 2005
Bringing social bookmarking inside companies

The apparent success of Internet-based social bookmarking applications begs the question of whether large enterprises or organisations would also benefit from social bookmarking systems. To investigate this question, IBM is designing and developing an enterprise-scale social bookmarking system called dogear. This article describes the design challenges and early lessons learned from a friendly trial of […]

23 November 2005
More about Aria Magazine

The people at Aria Magazine are nice. A few weeks I posted about this (to me) mysterious initiative. And this is their emailed reaction (freely translated from the original Italian, which you can find below). I can only thank them and wish them good luck. “We would like to stress that there are no mysteries […]

23 November 2005
DIS 2006 looking for designers

DIS 2006, SIGCHI’s biennial conference on Designing Interactive Systems, will take place at Penn State University, University Park, PA USA on June 26-28. DIS has become an internationally recognised forum for design researchers and reflective practitioners. Penn State Professor John M. Carroll just wrote me that to say that the organisers are particularly keen on […]

23 November 2005
New online usability journal

  The Usability Professionals’ Association (UPA) just published the inaugural issue of the Journal of Usability Studies, a UPA peer-reviewed, on-line journal dedicated to “promoting and enhancing the practice, research, ethics and education of usability engineering”. A great positive is that the stories are available for free, unlike UPA’s User Experience magazine, which is only […]

22 November 2005
MIT Technology Review on corporate ethnography

MIT Technology Review discusses the blossoming field of corporate ethnography as a way to study how people actually use technology and reports on the first-ever Ethnographic Praxis in Industry Conference (EPIC), organised by ethnographers at Intel and Microsoft and held at Microsoft’s campus on November 14-15. The conference drew more than 200 working ethnographers from […]

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