putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
17 October 2005
Experientia participates in UNESCO toys workshop in Armenia
putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

17 October 2005
Experientia participates in UNESCO toys workshop in Armenia
16 October 2005
Design experience in public spaces

The Isreali Design Center, Israel’s first museum dedicated to design will open in Holon by 2008. A series of conferences exploring the role of design in society and raising awareness for the forthcoming museum have been planned. The first conference, organised by Prof. Erzi Tarazi of the Bezalel Academy and Amnon Silber of the Israeli […]

15 October 2005
IBM on the role of the user experience designer and on ease of use

According to an IBM UX fact sheet, the user experience designer creates a design that satisfies the business, market and user requirements received from market planning and user experience research, while at the same time incorporating the feedback received from user experience evaluation. IBM then goes on to describe the goals, activities, products and required […]

15 October 2005
Australian children and technology

Two recent Australian reports investigate how children and teens relate to internet and mobile devices. kidsonline@home – Internet use in Australian homes [April 2005] NetAlert and the Australian Broadcasting Authority recognised a need to capture behaviours and attitudes associated with Internet use in the home, particularly among children aged 8 to 13 years and their […]

13 October 2005
Shared experience design calendar

  Edged on by our friends at CPH127, I explored the social calendar tool Upcoming.org (now part of Yahoo!) and create a shared experience design calendar with events and conferences related to experience design and user experience issues. UPDATE: The experience design calendar is now hosted on Eventful.

13 October 2005
Redefining the mobile user experience [Usability News]

  When we talk about redefining the mobile user experience, we are talking about changing this linear approach and encouraging everyone in the industry – whether they are a chipset manufacturer several stages removed from the end consumer or an MVNO seeking direct customer relationships – to improve their understanding of what users really want. […]

12 October 2005
EU presents plan to boost research spending [AP]

  The European Commission presented a plan Wednesday to catch up with the United States and Japan in spending on research and development and to keep at bay rising powers like China and India. The plan, which still needs the backing of European Union governments, calls for a “major upgrade” in prioritizing research and innovation […]

12 October 2005
New platform for government services on mobile phones

USE-ME.GOV (usability-driven open platform for mobile government) is an EU-sponsored research and development project designed to support and encourage access to new e-government services anytime and anywhere through the use of mobile communications and internet technologies. The main goal of the project is to create a next-generation open service platform for mobile users that can […]

9 October 2005
How usable is Jakob Nielsen?

Jakob Nielsen is still very popular outside the usability community. Amongst his colleagues however, his popularity has been eroding steadily. Why? There are a couple of reasons for this. It’s an older story, but nevertheless still relevant. Read full story

8 October 2005
Ezio Manzini on design, social innovation and sustainability

Ezio Manzini, who is a professor at the Milan Polytechnic and one of the world’s leading experts on sustainable design, recently talked about his ideas at the British Design Council. A background paper entitled Enabling solutions, social innovation and design for sustainability (Word document, 64 kb) is available from the Design Council website.

8 October 2005
RED: design and socio-economic innovation at the Design Council

RED is a unit at the (British) Design Council that wants to challenge accepted thinking on current social and economic problems by exploring new solutions through innovative design practice. The unit takes a proactive approach to solving problems and developing new concepts and processes for change. They see their role as to provoke, stimulate, surprise […]

8 October 2005
The state of the experience

  Nick Finck of Blue Flavor ponders the question one has to ask oneself as a business owner: what kind of experience do you want your customers to receive before, during, and after they have purchased your product or service? Read full post

7 October 2005
Twelve things that will be free [WorldChanging.com]

Jimmy Wales, founder of Wikipedia, has been presenting audiences with a prediction and a challenge about the free culture movement: Ten Things that Will be Free. Jimmy’s list is inspried by David Hilbert’s address to the International Congress of Mathematicians in Paris, 1900, where he proposed 23 critical unsolved problems in mathematics. This list was […]

5 October 2005
Don Norman interviewed on Red Nova

Science and technology website Red Nova just published a long interview with Donald Norman on his meanwhile very well known book Emotional Design: why we love (or hate) everyday things. (via Usernomics)

5 October 2005
New York Times on networked collaboration impacting business

Companies are embracing the potential of networked computing to let workers share their knowledge more efficiently as they nurture new ideas, new products and new ways to digitally automate all sorts of tasks. [They] are drawing on collaborative models that first blossomed in nonbusiness settings, from online games to open-source software projects to the so-called […]

5 October 2005
Brand value and the user experience [MarketingProfs.com]

  Companies like Nordstrom, Jet Blue, Amazon and Dell have all built their brand value on providing a positive experience for their customers, online and offline. Successful companies match business objectives with customer needs. They combine ongoing testing, feedback and improvement cycles into their daily practices and invest in listening, learning and modifying the user […]

5 October 2005
Creativity as people’s tool to transform society

This spring I have been working with Cittadellarte, the foundation of the (world-) famous arte povera artist Michelangelo Pistoletto, on bringing more clarity to its identity and mission, allowing them to inspire a more people-centred and responsible impact on society. Wired News has now published a long story discussing these ideas in detail, based on […]

4 October 2005
Dubrovnik forum on leadership and responsibility

Today I am leaving for a short trip to Dubrovnik, Croatia, where I will be attending the Dubrovnik Leadership Forum, organised by two top central European business schools, IEDC-Bled School of Management (Slovenia) and ESMT-European School for Management and Technology (Germany). I will also be blogging about it on a special Dubrovnik 2005 blog. The […]

4 October 2005
Nokia Concept Lounge

The Nokia Belgium and Nokia Netherlands sites feature a Nokia Concept Lounge that was developed for the Nokia Benelux Design Awards. The site aims at exploring the future of mobile communications and gathers many student ideas to advance the thinking of the mobile phone giant. It also presents three Nokia concept phones and features the […]

3 October 2005
Philips presents prototypes based on simplicity-led design

Philips unveiled more than 25 new design concepts, demonstrating how the company’s focus on ‘simplicity-led design’ is likely to translate into new products over the coming three to five years across its entire healthcare, lifestyle and technology portfolio. Read press release Read backgrounder View images (via we-make-money-not-art)

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