Daily insights on user experience, experience design and people-centred innovation Audience
24 October 2005
Perspectives on Design and Strategy

“Perspectives on Design and Strategy: Points of view from the 2005 Institute of Design Strategy Conference”, published by the Institute of Design, IIT offers interviews with several contributors on the subject of how design in starting to appear in general business strategy and what that might mean. ‘Consumers now get angry when the interaction design […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

24 October 2005
Perspectives on Design and Strategy

“Perspectives on Design and Strategy: Points of view from the 2005 Institute of Design Strategy Conference”, published by the Institute of Design, IIT offers interviews with several contributors on the subject of how design in starting to appear in general business strategy and what that might mean. ‘Consumers now get angry when the interaction design […]

24 October 2005
The innovation toolbox

A dramatic transformation is occurring within the design industry. Front runners among strategic design agencies are working in increasingly complex projects and are starting to redefine their role and services in relation to corporate clients. This development is taking place along with an increased demand in the market place for new thinking and new ways […]

23 October 2005
Cows milk themselves, down on the robotic farm [The Times]

It’s not for people, but is definitely is “experience design”: Farmers have teamed up with scientists to create a farm where the cows choose when they want to be milked using automated booths. The parlour, developed in Holland, is already in use in more than 30 British farms. The farmer can even go on holiday […]

20 October 2005
Building in green [Newsweek]

Can China move 400 million people to its cities without wreaking environmental havoc? Eco-urban designer William McDonough says yes—and Beijing is listening. Beijing is now orchestrating an industrial revolution, hoping to telescope into a few decades what it took Western countries a century or two to accomplish. The plan is to move 400 million people—about […]

19 October 2005
Proceedings of EU workshop on digital inclusion and participation

The Workshop on Digital Inclusion and Participation in Brussels on 23 September 2005 aimed at setting the scene for the EU’s i2010 ambitions: an inclusive information society that provides high quality public services and promotes quality of life. It involved representatives from civil society, industry, academia, EU Member States and the EU Commission. The proceedings […]

19 October 2005
The upgraded digital divide [Knowledge@Wharton]

The upgraded digital divide: are we developing new technologies faster than consumers can use them? TiVos and Treos and BlackBerrys. Wi-Fi and HDTV and plasma screens. Picture phones, digital cameras, iPods and now iPod cell phones. Complexity among consumer technology products has never been greater — a good thing if the complexity means product improvement. […]

19 October 2005
New York Times Magazine on human computer interaction

Can anyone find a way to make your constantly beeping and dinging computer leave you alone and let you work? A long story in the New York Times Magazine explores HCI, the study of office work and the nascent field of interruption science. Read full story

18 October 2005
Experientia site launch

Today we launched the website of Experientia, the new experience design company founded by business specialist Pierpaolo Perotto, usability expert Michele Visciola, user experience strategist Jan-Christoph Zoels and communication strategist Mark Vanderbeeken. The site contains plenty of information on who we are, our approach and our experiences. In a few days we will also add […]

18 October 2005
Philips magazine on designing for the future

The October 2006 issue of “new value by One Design”, the quarterly magazine of Philips Design, looks at design leadership, design as a tool for visualising the future, and senior management visions on the future of design at Philips. Read web edition of the magazine

18 October 2005
Ultimate newspaper of the future?

“Strange that Inform.com, the latest online newsreader, didn’t include its own much-promoted launch in today’s inaugural Lead Story headlines. It didn’t make its own business or tech sections either. Not even entertainment. Remarkable editorial restraint, I’d say, for a startup that touts itself as the “ultimate newspaper of the future,” according to the New York […]

18 October 2005
In-depth interview with Tom Kelley of IDEO

Dave Iverson of San Francisco public radio station KQED interviews Tom Kelley, the general manager of IDEO, about his new book The Ten Faces of Innovation. The 45 minute interview focuses on how to encourage and recognise daily innovation and creativity, assessing what tools, talents, or personas drive innovative projects and ideas. Listen to podcast […]

18 October 2005
Experience economy presentation by e-Strategic Research

“The experience economy: the evaluation of emerging market opportunities for growing your business” is the title of an e-book presentation by e-Strategic Research, inc, the California based market research consultancy. The e-report offers a synthesis of theory and practice as it relates to marketing strategy within the Experience Economy framework. The story begins with a […]

18 October 2005
Proceedings international conference on inclusive design

As companies seek a better understanding of their customers, designers explore more user-centred methods and educators introduce social issues into the curriculum, the time is right for inclusive design. That was the encouraging message to emerge from the third Include conference held at the Royal College of Art, 5-8 April 2005, which was attended by […]

18 October 2005
Creating and communicating value(s) [Design Management Journal]

  By affecting how people think and act and by connecting an organisation to its constituents’ values, design can enhance performance. In this article for the Design Management Journal, Roger Sametz and Andrew Maydoney of Sametz Blackstone Associates (a strategic communications practice) present a model of design that articulates these outcomes and how best to […]

17 October 2005
Tracking cell phones to map real-time traffic conditions [CNN]

In what would be the largest project of its kind, the Missouri Department of Transportation is finalising a contract to monitor thousands of cell phones, using their movements to map real-time traffic conditions statewide on all 5,500 miles of major roads. It’s just one of a number of initiatives to more intelligently manage traffic flow […]

17 October 2005
Cell phones reshaping Africa [CNN]

Cell phones made up 74.6 percent of all African phone subscriptions last year, says the U.N.’s International Telecommunication Union. Cell phone subscriptions jumped 67 percent south of the Sahara in 2004, compared with 10 percent in cell-phone-saturated Western Europe, according to Mo Ibrahim, the Sudanese who chairs Celtel, a leading African provider. An industry that […]

17 October 2005
Philips field testing in the favelas of Brazil

Voices in Your Hand is a humanitarian project, sponsored by Philips Electronics, to create a simple, voice-email handset and cheap audio services to help urban shantytowns and isolated rural areas in the developing world, overcoming illiteracy or minority languages. The project is now in a field testing phase in the favela of Recife, Brazil, and […]

17 October 2005
The design of things to come

From strategy, brand and innovation to product, service and experience Businesses fifteen years ago referred to everything as product, and the focus was on how to make those products robust. A new life insurance policy was referred to as a product, as was software and a laptop computer. Then products gave way to describing the […]

17 October 2005
Making sense – design for well-being

The theme of this doctoral dissertation, entitled “Making Sense – Design for Well-being” is the design of IT artefacts for increased well-being in the home. The goal of this publication, written by Sara Ilstedt Hjelm at KTH, Sweden, was to provide a better understanding of the coupling between design and health, and to give examples […]

17 October 2005
Researchers explore impact of wireless communication on development

The growing role of wireless communication in international economic development was the focus of a major research workshop organised by the Annenberg Research Network on International Communication. The October 7-8, 2005 gathering of the world’s leading global communication researchers included participants from India, Kenya, Indonesia, Chile, Mexico, China and England, among other nations. They represented […]

Show more articles