putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
12 August 2005
DoCoMo designs phones for the elderly

This month, NTT DoCoMo, Inc. will release a mobile phone able to slow down speakers’ voice speed. The key targeted users are the elderly, reveals Tech-on. The speed converter technology slows down speakers’ voice speed up to 0.7x, so the listener can feel like that the speakers’ dialogue goes slowly. The technology does not slow […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

12 August 2005
DoCoMo designs phones for the elderly

This month, NTT DoCoMo, Inc. will release a mobile phone able to slow down speakers’ voice speed. The key targeted users are the elderly, reveals Tech-on. The speed converter technology slows down speakers’ voice speed up to 0.7x, so the listener can feel like that the speakers’ dialogue goes slowly. The technology does not slow […]

12 August 2005
6 August 1991

  6 August 1991: Tim Berners-Lee posts the first website. Fourteen years later it is impossible to imagine the world without the internet. A Guardian profile on Tim Berners-Lee.

12 August 2005
Richard Florida on technology, talent and tolerance [AlterNet]

When Richard Florida published his upbeat Rise of the Creative Class in 2002, he became the instant darling of progressives everywhere. What’s not to like about a man who says diversity, tolerance, and a vibrant cultural life are required ingredients for economic success? Florida’s latest offering, The Flight of the Creative Class: The New Global […]

11 August 2005
Blinklist and the human mind

Blinklist, a new social bookmarks manager (still in Beta), makes a lot of claims about functioning the same way that our mind does: “BlinkList is a tool that allows you to create a mental map of the internet of sites that are important to you. It’s a bookmarking manager designed to work in the same […]

11 August 2005
Overview of experience design blogs

  This list has been replaced by two shared lists of del.icio.us, one on experience design blogs and one on mobile experience design blogs. The tags are xdblogs and mxdblogs.

11 August 2005
The Work Foundation’s iSociety project

The Work Foundation’s iSociety project is a definitive and independent analysis of the impact of information and communications technologies (ICTs) on our everyday lives. The UK-based project is especially focused on the ways that information and communications technologies (ICTs) are changing life at home and at work, and at how organisations of all sizes can […]

11 August 2005
Impact of weblogs and mainstream media [Technorati]

Technorati has published this chart (click to enlarge) that illustrates the influence or authority of a site or blog as measured by the number of people who are linking to it. As the chart above shows, the most influential media sites on the web are still well-funded mainstream media sites, like The New York Times, […]

11 August 2005
Better by design [RSA Journal]

Design used to be associated purely with aesthetics. Today it has been embraced by business leaders and is advocated for social policy development. Nico Macdonald (blog) investigates these claims. Read text-only version Download laid out version (pdf, 176 kb) (via CPH127)

11 August 2005
What to expect from the next five decades? [RSA Journal]

The forthcoming 2005 State of the Future report will outline what it considers to be the 15 greatest challenges facing humanity. Jerome Glenn, director of the Millennium Project, gives us a preview and a glimpse of some of the changes he believes the world is likely to see over the next half-century. Read full story

11 August 2005
The future of mobile technology: learning ‘on the run’? [NESTA Futurelab]

Mobile phones are used in Asia in strikingly innovative ways. In Japan, there have been stories of schoolgirls writing messages on scraps of paper, photographing them with their phones and then e-mailing them to friends. In Korea the third biggest national newspaper, Oh My News, gets most of its content from citizens who e-mail text […]

11 August 2005
MEX: the mobile user experience conference

MEX, the PMN mobile user experience conference, will take place on 6 and 7 September 2005 in London. The two day conference provides insight into all aspects of the mobile user experience, including technology platforms, design strategy and the commercial reality of delivering truly user-centred mobile products. Combining 40 expert speakers, open debate and networking […]

11 August 2005
CKS, a usability and interaction design practice for South-East Asia

CKS (Center for Knowledge Societies) is the first and only usability and interaction design research practice in and for South-East Asia. The company, which is based in Bangalore and New Delhi, affords design driven insight into the contextual use of information and communication technologies for emerging economy scenarios. CKS uses a variety of innovative social […]

10 August 2005
Next-generation MBAs looking to Bangalore [International Herald Tribune]

  Graduate students from top schools in the United States, Europe and Asia, most from master of business administration programs, are vying for internships at India’s biggest private companies. For many, outsourcing companies are the destinations of choice. Read full story

10 August 2005
New interaction design association

Alumni and staff of the Interaction Design Institute Ivrea (which is now no longer based in Ivrea) have just founded an Interaction Design Association to “promote the interaction design culture, knowledge and experience” and “to create and maintain a network of contacts working in the field of interaction design”. Unfortunately you can only join if […]

10 August 2005
Ethnobase, a web resource for ICT ethnographers

Ethnobase is a web resource for ethnographic approaches to studying Information and Communication Technologies (ICTs). The site is based at the London School of Economics, Department of Sociology, and aims to network the growing ranks of ICT ethnographers, increasing communication and awareness of their work. (The site doesn’t contain a huge amount of information yet, […]

10 August 2005
Incite, a technology and ethnography incubator

INCITE, an incubator affiliated with the University of Surrey (UK), supports critical inquiry into technology and ethnography and provides a creative interdisciplinary space for research projects which explore the socio-cultural dimensions of technology use and design.

10 August 2005
Tim Berners-Lee on blogging and the future of the web [BBC Newsnight]

In August 1991, Sir Tim Berners-Lee created the first website. Fourteen years on, he tells BBC Newsnight’s Mark Lawson how blogging is closer to his original idea about a read/write web. Read full interview

10 August 2005
Innovation through people-centred design – lessons from the USA

This very interesting Global Watch* mission report (which I just finished reading) summarises the results of an official UK field trip to the US to investigate the impact of people-centred research in the design process. The authors were interested in the ways in which people-centred research becomes integrated into both the product design and development […]

10 August 2005
Insights from “Thoughtless Acts” [Business Week]

Veteran designer Jane Fulton Suri who is the author of the new book Thoughtless Acts, discerns unmet consumer needs via keen observations of ordinary people doing ordinary things.Some industrial designers sketch, some study new material technology, some collect inspiration from garbage. Fulton Suri watches and looks, and then presses her observations into the design of […]

10 August 2005
e-Qaeda | From Afghanistan to the internet [Washington Post]

[You could call it a less pleasant sort of “experience design”] The Washington Post’s website features a special report consisting of three in-depth articles, two video reports and various graphics that explore how al Qaeda has become the first guerrilla movement in history to migrate from physical space to cyberspace. With laptops and DVDs, in […]

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