Daily insights on user experience, experience design and people-centred innovation Audience
23 June 2005
Critical design ethnography: designing for change [Anthropology and Education Quarterly]

  This article describes critical design ethnography, an ethnographic process involving participatory design work aimed at transforming a local context while producing an instructional design that can be used in multiple contexts. Download article (pdf, 1 mb)

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

23 June 2005
Critical design ethnography: designing for change [Anthropology and Education Quarterly]

  This article describes critical design ethnography, an ethnographic process involving participatory design work aimed at transforming a local context while producing an instructional design that can be used in multiple contexts. Download article (pdf, 1 mb)

22 June 2005
Global Risks Programme of the World Economic Forum

The World Economic Forum’s Global Risks Programme, launched in 2004, works with the Forum’s networks and communities (such as business leaders, NGOs and policy-makers) to develop scenario-based foresight studies. It recently produced a first guide to the global risks to the world’s economic outlook.

21 June 2005
Laying out an agenda for a European innovation ecosystem [Business Week]

  Europe seems to have everything it takes to be a hotbed of high-tech innovation: a highly educated workforce, great universities, a solid legal system, and advanced financial markets. Yet it is anything but. Read full story

21 June 2005
People power backfires for LA Times [The Guardian]

  When the highly respected US newspaper announced last Friday that it was allowing readers to add their thoughts to online editorials (the so-called “wikitorial”), many in the media predicted disaster. Read full story

21 June 2005
Humans generally unproductive, according to Microsoft research

  A recent survey conducted by Microsoft corp finds that workers average only three productive days per week and lays the blame on among other things, unproductive staff meetings. Employees spend an average of 5.6 hours in meetings each week 17 out of 45 hours in an average week are considered unproductive 66% of employees […]

20 June 2005
Apple in their eyes [Fast Company]

The iPod — with its sublime design, intuitive usability, and unparalleled cool quotient — set a new standard by which all other MP3 players are judged. Four rivals (Whipsaw, Sony, Dell and Innodesign) talk about designing their answer to the iPod. Read full story

20 June 2005
Political spin and democracy [BBC]

In his weekly BBC opinion column, Brian Walden considers spin and how it has resulted in politicians losing control of the democratic agenda.Read full story

20 June 2005
Reflecting on Europe’s identity

A series of articles on the current European debate: Meet me in Eumerica for the best of two worlds [International Herald Tribune, 22 June 2005] Grass roots change for Europe (by EU Commissioner Margot Wallström) [International Herald Tribune, 21 June 2005] Top 10 Euro cliches for journalists [The Observer blog, 20 June 2005] Europe in […]

20 June 2005
Some blogs about design and innovation

  Design Observer A blog by a group of seven design heavies that includes contributors to Print and I.D., a trustee of the Cooper-Hewitt, National Design Museum, and Pentagram’s Michael Bierut metacool Diego Rodriguez, an instructor at Stanford’s d.school who works for IDEO, shares his thoughts on the art and science of bringing cool stuff […]

20 June 2005
Creating a movement [International Herald Tribune]

  Not many marketing campaigns start with a target audience of just eight people. But then, Make Poverty History, the British expression of the global antipoverty campaign leading up to the Group of 8 summit meeting in July, is no ordinary marketing job.Read full story

20 June 2005
Advertising and media redraw the lines [International Herald Tribune]

  The advertising business is attempting to revolutionise the way in which it works. Read full story

19 June 2005
Advertisers forced to think way outside the box [USA Today]

  Technology — from wireless devices to iPods to digital video recorders (DVRs), have given time-pressed consumers more choices and control over what they tune in or tune out — and also split the audience into narrower slices. Advertisers raised spending 10% to $140 billion last year, according TNS Media Intelligence, to put more ads […]

19 June 2005
Monks use hi-tech camera to read ancient texts [Reuters]

“When I came to Sinai I came to live in the desert. I didn’t know I’d be doing computer photography and going to London four times a year,” Father Justin said. Read full story

18 June 2005
How Skype and Kazaa changed the net [BBC]

Niklas Zennström, the internet entrepreneur behind both Kazaa and Skype, spoke to BBC Click Online about how his two inventions came about, and how broadband and wireless devices are shaping his vision for the future. Read full story

18 June 2005
IDEO’s Mark Jones on service design

  Dan Saffer reports in his blog on a talk on service design by Mark Jones, head of service design for IDEO Chicago.

17 June 2005
The Red Cross and secrecy, or how to deal with a changing world [Financial Times]

A particularly thorough and insightful article on how the ICRC (International Committee of the Red Cross), based as it is on 19th and early 20th century paradigms, is coping with a changing world. It analyses the simple question raised by Abu Ghraib and Guantanamo: has confidentiality become obsolete in the face of modern warfare? Read […]

17 June 2005
Venice goes mobile with Wi-Fi walking tours [Metropolis Magazine]

A collaboration between the Department of Urban Studies at the Massachusetts Institute of Technology and the University of Architecture Venice (IUAV), the project uses video-equipped cell phones, PDAs, and location-based technology to deliver multimedia walking tours of lesser-known Venetian neighborhoods. The mobile information system will not only provide visitors with a truer taste of the […]

17 June 2005
Connecting the world [International Herald Tribune]

This week, the International Telecommunication Union unveiled the Connect the World initiative, with the double goal to push “digital divide” issues to the top of worldwide policy agendas and to connect all communities worldwide by 2015. Founding members include Alcatel of France, the Japanese operator KDDI, the Chinese equipment maker Huawei, the Indian consultancy Infosys, […]

17 June 2005
Branding at Philips: sense and simplicity

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17 June 2005

  del.icio.us is a social bookmarks manager. It allows you to easily add web pages you like to your personal collection of links, to categorize those sites with keywords, and to share your collection not only among your own browsers and machines, but also with others.

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