putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
31 March 2005
It’s not just a phone, it’s an adventure [The New York Times]

  Larry Azlin, a software engineer in El Cerrito, Calif., considers himself one of the lucky ones. His aging clamshell cellphone, a Motorola V60, seems to work just fine. But once he gives it some thought, it occurs to him that he does have a few complaints. Read full story

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

31 March 2005
It’s not just a phone, it’s an adventure [The New York Times]

  Larry Azlin, a software engineer in El Cerrito, Calif., considers himself one of the lucky ones. His aging clamshell cellphone, a Motorola V60, seems to work just fine. But once he gives it some thought, it occurs to him that he does have a few complaints. Read full story

21 March 2005
Wireless: European cellphone firms plan major research effort [International Herald Tribune]

Many wireless industry executives want the European Union to get serious about the future. Read full story

21 March 2005
Outsourcing innovation [Business Week]

  First came manufacturing. Now companies are farming out R&D to cut costs and get new products to market faster. Are they going too far? Read full story

21 March 2005
Apple’s blueprint for genius [Business Week]

Handling its own design work is one reason for best-sellers like the iPod and Shuffle. Steve Jobs is the other. Read full story

21 March 2005
Italy’s new wave [Metropolis Magazine]

A cadre of young architects looks to shake up the country’s long-stagnant building culture. Read full story

20 March 2005
Vodafone’s Future Vision

“In the Vodafone Future Vision website you can explore what we think that future might look like, experience some of the changes we believe will happen, and tell us what you think of them.” Go to website

18 March 2005
The Brand Gap

Marty Neumeier’s new book is an insightful justification for tighter integration of design and business strategy to enable strong brands. Read more

17 March 2005
On this Wiki, everyone’s a critic [Business Week]

Stanford’s Lawrence Lessig, whose next book will be revised by visitors to a collaborative Web site, explains “user-supplied innovation”. Read full story

16 March 2005
Suddenly, it’s fast forward at TiVo [Business Week]

The digital video recording service’s Comcast deal delivers 21.5 million potential new users and transforms a faltering player into the industry’s star. Read full story

15 March 2005
Mobile phone becomes train ticket [BBC]

Public transport users in Tyne and Wear may soon be able to use their mobile phone as a bus or train ticket. Read full story

14 March 2005
A Whole New Mind: Moving from the Information Age to the Conceptual Age

Lawyers. Accountants. Radiologists. Software engineers. That’s what our parents encouraged us to become when we grew up. But Mom and Dad were wrong. The future belongs to a very different kind of person with a very different kind of mind. The era of “left brain” dominance, and the Information Age that it engendered, are giving […]

11 March 2005
A simple Kyoto Protocol explanation

Go to website

10 March 2005
Samsung is now what Sony once was [The New York Times]

In 1997, Sony took little notice of Samsung. Less than a decade later, Samsung has twice the market capitalisation of Sony. Read full story

10 March 2005
Does Europe need its own technology institute? [International Herald Tribune]

  A proposal to create a European technology institute modeled on the Massachusetts Institute of Technology faces serious questions about financing and academic support, lawmakers say. Read full story

10 March 2005
MP3 developer yields royalty riche [International Herald Tribune]

German labs rely on firms and state to finance research. Read full story

10 March 2005
The rise of the creative consumer [The Economist]

  How and why smart companies are harnessing the creativity of their customers. Read full story

10 March 2005
The device that ate everything? [The Economist]

Will snazzy mobile phones gobble up digital cameras, music players and other portable devices? Read full story

10 March 2005
A spiritual connection [The Economist]

Around the world, mobile phones seem to have a spiritual or supernatural dimension that other forms of technology lack. Read full story

10 March 2005
Behind the digital divide [The Economist]

Much is made of the “digital divide” between rich and poor. What do people on the ground think about it? Read full story

10 March 2005
The future, just around the bend [The Economist]

Ray Kurzweil is an accomplished inventor, but he is best known for his wild prognostications about the future. Is he as crazy as he sounds? Read full story  

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