Daily insights on user experience, experience design and people-centred innovation, by international UX consultancy Experientia.
30 November 2015

Aging the technoscape | Anthropology & Aging

Aging the technoscape Do technologies like chairs and walkers have a place in our imagination of the technoscape? How might this image help us to think differently about Mauss’s concept of “techniques of the body” from the perspective of the older adult? Theme issue (Vol 36) of Anthropology & Aging, the official journal of the […]

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

13 October 2015
Experientia report: Design for ageing gracefully

Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015

29 September 2015
[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

16 March 2015
Better Health and Wellbeing: Giving the elderly in Singapore sparkling golden years

Invitation: sharing session, Singapore, 30 March 2015   What are the hopes and fears of the elderly in Singapore? How can designers offer solutions that support the elderly in managing their health and wellness? What can healthcare professionals do to help them keep active? What role can technology play in the elderly’s daily lives? Design consultants […]

1 January 2015
Happy Playful New Year
30 November 2015

Aging the technoscape | Anthropology & Aging

Aging the technoscape Do technologies like chairs and walkers have a place in our imagination of the technoscape? How might this image help us to think differently about Mauss’s concept of “techniques of the body” from the perspective of the older adult? Theme issue (Vol 36) of Anthropology & Aging, the official journal of the […]

27 November 2015

[Book] Research for Designers: A Guide to Methods and Practice

Research for Designers A Guide to Methods and Practice By Gjoko Muratovski – Auckland University of Technology, New Zealand and Tongji University, China SAGE Publications Ltd, January 2016 280 pages Abstract Design is everywhere: it influences how we live, what we wear, how we communicate, what we buy, and how we behave. In order for […]

26 November 2015

50 important customer experience stats for business leaders

Esteban Kolsky is a customer strategist, researcher, keynote speaker, and a consultant (analyst for 15 years, 8 years with Gartner). He believes that research has become a commodity and value has shifted from discovery to analysis and experience applied to better understanding of the issues and the solutions. In a long article, Vala Afshar, Chief […]

26 November 2015

How Nissan’s using anthropology to make autonomous cars safe

What happens when robot cars meet complex social interaction, like head nods, horn honks, or even road rage? Dr. Melissa Cefkin “is here to teach autonomous cars how to behave”. A design anthropologist based at the Nissan Technical Center in Silicon Valley, Cefkin is charged with leading the autonomous car research into the complex web […]

26 November 2015

How brands design customer experiences of the future

In today’s digital age, consumers expect more from the business they support and the products they purchase. Consumers, Macala Wright writes, not only expect great brand experiences, they believe they’re entitled to them. This is the topic of an interview she conducted with Brian Solis, the principal of The Altimeter Group. Solis just published a […]

12 November 2015

Open call for social impact business ideas and start-ups in Italy

Rinascimenti Sociali [“Social Renaissances”], the first accelerator of social knowledge and entrepreneurship in Italy, launches Foundamenta, a call exclusively dedicated to new business ideas and start-ups generating social impact. Our call is aimed at selecting a maximum of twelve proposals between business ideas and start-ups, they will benefit from a co-designed and tailored acceleration program […]

12 November 2015

Interview with John Thackara: how to thrive in the next economy

On the occasion of the U.S. launch of his new book, How to Thrive in the Next Economy: Designing Tomorrow’s World Today, John Thackara sat down with Core77’s Allan Chochinov to talk about the book, changing attitudes about the future, and where we might be heading. Let’s talk about optimism. I find the new book […]

11 November 2015

Blackphone 2 review: privacy and great usability

Guardian writer Samuel Gibbs writes that the second edition of the Blackphone by security and privacy company Silent Circle is a step up in usability and is surprisingly easy to set up and use, even for privacy novices. “The Blackphone 2 promises to be the most secure Android smartphone available. It’s not the most advanced, […]

11 November 2015

Interview with Birgit Mager on the evolution of service design

Ayla Newhouse of Adaptive Path interviewed Birgit Mager, President and Co-Founder of the International Service Design Network, on how she got into service design back when it was so new, and how she defines it more than a decade later. Birgit Mager has watched service design evolve since the mid-nineties, and has been hugely influential […]

10 November 2015

Why service design is luxury’s new battleground

Ana Andjelic writes in AdAge that most legacy luxury brands are failing at delivering service, especially online: The fact that most legacy luxury brands fail to successfully create and deliver service is unfortunate. The business of luxury retail today increasingly involves browsing and shopping online, via aggregators and on editorial sites, on mobile and in-store. […]

10 November 2015

For years, Apple followed user-centered design principles. Then something went wrong.

Don Norman and Bruce Tognazzini are taking their gloves off and accuse Apple of abandoning the fundamental principles of good design: discoverability, feedback, proper mapping, appropriate use of constraints, and, of course, the power to undo one’s operations. Apple, they argue in a long essay, has lost its way, driven by concern for style and […]

10 November 2015

The science of human behavior is reshaping the US government

In September, President Barack Obama signed an executive order that directs federal agencies to incorporate insights from behavioral science into their programs, in order to help them achieve their policy goals. According to Dave Nussbaum, adjunct associate professor of behavioral science at the University of Chicago, it may turn out to be one of the […]

10 November 2015

[Book] Nudge and the Law: A European Perspective

Nudge and the Law: A European Perspective First Edition Edited by: Alberto Alemanno, Anne-Lise Sibony Hart Publishing December 2015, 400 pages Abstract Behavioural sciences help refine our understanding of human decision-making. Their insights are immensely relevant for policy-making since public intervention works much better when it targets real people rather than imaginary beings assumed to […]

5 November 2015

Customer journey mapping is at the heart of digital transformation

Digital technologies such as analytics, mobility, social networks, cloud computing and the Internet of Things are making old ways of working redundant and forcing companies to transform. According to Raman Sapra, global head of Dell’s digital business services, the best way to leverage digital is to take a comprehensive rather than a piecemeal approach. And […]

5 November 2015

[Conference] Design & The City, Amsterdam, April 2016

Design & The City explores citizen-centered design approaches for the smart city. Central theme is the role of design(ers) to create opportunities and practices for citizens, (social) entrepreneurs and policy makers towards more liveable, sustainable and sociable urban futures. At the round table conference leading international experts discuss the implications of the rise of social […]

3 November 2015

Another book entitled “The Quantified Self”

The Quantified Self By Gina Neff and Dawn Nafus MIT Press, 264 pp. April 2016 Oops, that is confusing: two books by sociologists on the quantified self movement, both entitled “The Quantified Self” and both appearing in April 2016. The first one is by the acclaimed Australian sociologist Deborah Lipton. And now there is this […]

1 November 2015

User-centred design of the bridge of sea ships

The Rolls-Royce Unified Bridge Design has won this year’s Ergonomics Design Award, presented by the UK Chartered Institute of Ergonomics & Human Factors. The award recognises industrial design which puts the customer at the heart of the process using their views to generate ideas, develop concepts and test prototypes and finished products. The Unified Bridge […]

1 November 2015

Analogue people in a digital age – short documentary

Following the lead of the United States and the United Kingdom, Ireland switched over from analogue to digital television transmission on 24 October 2012. Using the occasion as a jumping-off point, Analogue People in a Digital Age chronicles the switchover day through the perspectives of patrons in a south Galway pub, as they meet the […]

30 October 2015

[Book] Digital Ethnography

Digital Ethnography: Principles and Practice By Sarah Pink, Heather Horst, John Postill, Larissa Hjorth, Tania Lewis and Jo Tacchi (RMIT University) SAGE Publications October 2015, 216 pages Abstract This sharp, innovative book champions the rising significance of ethnographic research on the use of digital resources around the world. It contextualises digital and pre-digital ethnographic research […]

30 October 2015

[Paper] Who Benefits From Civic Technology?

Who Benefits From Civic Technology? Demographic and public attitudes research into the users of civic technologies Rebecca Rumbul, Head of Research, mySociety October 2015 mySociety, 31 pages mySociety’s longterm mission is to understand the impacts of civic technologies. But before they can be fully examined, we need better provision of the baseline facts. This research […]

Show more articles